Effective July 21, 2026

Refund Policy

This policy applies to Agent Eval Kit downloadable software. Refund requests are evaluated under this policy. An approved refund is returned through the original payment processor to the original payment method. For a PayPal checkout, the Supplier remains the seller and issues the refund through PayPal. For a Paddle checkout, Paddle processes the refund as merchant of record.

Before access

A purchaser may request a full refund within 14 calendar days of payment if the product archive has not been delivered or accessed. A full refund is also available if the Supplier cannot provide the purchased version and license.

Reproducible defects

After download, report a material reproducible defect within 14 calendar days. Include the product version, Python version, command, exit code, and non-sensitive evidence needed to reproduce it. The Supplier may provide a corrected build. If the documented product function remains materially unavailable after that remedy opportunity, the purchaser may receive a full refund.

Excluded reasons

Refunds are not promised for an unsupported Python runtime, a changed preference, redistribution needs, requested features not described on the product page, or use outside the license. This policy does not limit mandatory consumer rights that apply by law.

Requesting a refund

Email andudyun0504@gmail.com with the PayPal transaction ID or Paddle transaction ID shown on the receipt and the product version. Do not send card or bank details, passwords, production secrets, or private user data.